“FCM is a pleasure to work with. Not only is the staff helpful and professional, they are real mortgage bankers that understand the needs of Community Banks. I’d highly recommend doing business with First Community.”
-Jonathan Bouldin, First Vision Bank
“I cannot say enough positive things about the FCM team. From our account executive Deb Folkman, to our customer support person Dawn Potts, ALL the underwriters. Dustin Greenwell in compliance, and the closer Zach Chaney, all transactions are handled with professionalism and a deep caring for the client. Even when something goes wrong, the team pulls together and makes the date still happen. They are always there when you need them and they prioritize properly based on closing dates for purchases. I often talk with my account rep in the wee hours of the night and she never lets me down. I can fire off an email at midnight and know that within 10 minutes, I will have an answer! Absolutely great experience working with this team all the time.”
-Sue Mazik, Blue Skye Lending, LLC
“First Community Mortgage is a top-notch lender. The pricing is very competitive and the ease of their disclosure and underwriting process makes it very feasible to meet your closing deadlines. I can’t say enough good things about the team of professionals at FCM. Quick response time to any questions and always with a smile. Our AE, Debi Folkman, is always there to guide us through any borrower challenges with her many years of experience. It’s always a pleasure to do business with FCM. They make us look like super brokers!”
-Teresa Fink, American Dreams Home Mortgage
“I have been a mortgage broker for 19 years, and in all of that time I have never found a better lender to close my loans with than First Community Mortgage. They are fast, friendly, professional, knowledgeable, and best of all, they have (and use) common sense! I truly believe there is not a better mortgage experience to be had anywhere and would certainly recommend them to anyone.”
-Jeff Harrison, Ohio Capital Mortgage
TNBANK Mortgage has worked with FCM almost exclusively for the last 5 ½ years. They are a true extension of our team. The service level, responsiveness and sense of urgency that the FCM staff has is second to none. They understand that closing dates have to be met and they will go above and beyond to make us look good to our Realtor partners and customers. I would highly recommend a partnership with FCM. I am truly grateful for their partnership and support.”
-Heather Emert, V.P Mortgage Lending, TNBANK Mortgage
“I want to express my appreciation for the system process and personal service that First Community Mortgage offers through the non-delegated correspondent lending program. As an independent mortgage lender, your program offers all the advantages of a correspondent lender while addressing the compliance and warranty concerns of a company with limited staffing. On the technology side, the interface between my Calyx LOS and the FCM Encompass Platform simplifies the process of registering, locking and submitting a loan. Your system provides an excellent guide to what documents and disclosures are needed for a quick underwriting and approval. Electronic uploading all required credit, title and collateral documents saves valuable processing time. The underwriting process provides quick access to load information and all loan conditions. Time is of the essence in most mortgage transactions and your operations are really helpful in working through load conditions and meeting required deadlines.
The transition of the loan file from processing/underwriting to closing has been impressive. Your system and staff monitors disclosure and closing dates to insure documents are prepared and issued in a system and staff monitors disclosure and closing dates to insure documents are prepared and issued in a timely manner. Your system allows me to track the status of the load at all times. I have found your communication, prior to closing, between the closing department, the originator, and the settlement agent results in a pleasant experience for everyone at closing.
To a correspondent lender, the loan purchase is as important, if not more important, than the load closing, by electronically uploading closing docs and overnighting original notes and deeds of trust, I have had loans reviewed and purchased within 48 hours of closing, My expectations have been greatly exceeded. In conclusion, I want to emphasize the pleasure it has been working with all members of the FCM team at every point in the mortgage process. Communication with FCM at every level has been excellent. Your folks provide prompt and friendly responses to my requests for information or assistance. It is evident that the FCM commitment to the 'human' mortgage is more than just a marketing phrase.”
-Richard Pfefferkorn, President, RGP Inc.